CenterPoint Energy Seeks Customer Feedback on Hurricane Response
CenterPoint Energy in Houston will be hosting 16 open houses in the upcoming weeks to gather feedback from customers on the company’s response to Hurricane Beryl and ways to improve for future storm events. The first event will be held this Saturday, August 17, providing an opportunity for customers to share their experiences and suggestions for improvement.
Engaging with Customers for Better Solutions
CenterPoint’s President and CEO, Jason Wells, emphasized the importance of listening to customers and taking proactive steps for improvement. Customers attending the open houses will have the chance to interact with company representatives, share feedback, and learn about the initiatives CenterPoint is implementing to enhance communication and emergency response capabilities.
Enhancing Resilience and Grid Stability
As part of the Greater Houston Resiliency Plan, CenterPoint has been working diligently to strengthen the grid and minimize outage risks. Actions such as installing storm-resistant power poles, managing vegetation near power lines, and deploying automation equipment demonstrate the company’s commitment to providing reliable service, especially during challenging weather conditions.
In conclusion, CenterPoint Energy’s initiative to engage with customers and improve its response to severe weather events reflects a dedication to ensuring the resilience and reliability of the power grid. By actively seeking feedback and implementing strategic enhancements, the company strives to enhance customer satisfaction and preparedness for future storms.
