Flight Cancellation: What You Need to Know
Stuck at the airport after your flight was rudely canceled? Many travelers find themselves in this predicament as Delta and other U.S. airlines Scratched thousands of flights due to a serious computer failure caused by software update errors, subsequently throwing airlines into chaos and leaving passengers scrambling to reach their destinations during the busiest travel weekend of the year. While airlines try to compensate by offering vouchers and additional points or “miles” that can be redeemed for travel, it’s essential for travelers to know their rights and have a plan in place if a trip falls through.
Know Your Rights: Can I Get a Refund?
Federal regulations give airline passengers the right to a prompt refund when an airline cancels a flight. Regardless of the reason for the cancellation, consumers are entitled to a refund if they choose not to travel. This rule applies to all fare types, including non-refundable tickets, and covers extras like checked baggage fees and paid seat upgrades. Airlines must also offer refunds to customers in the event of “significant” flight delays or schedule changes, with new federal regulations effective from October clarifying what constitutes a “significant change.”
Refunds and Incidentals: What to Expect
Airlines are obligated to refund passengers immediately after a flight is canceled or severely delayed, with the timeline being within 7 business days for credit card purchases and within 20 days for cash or check payments. While airlines are not required to reimburse passengers for incidental expenses incurred when a flight is canceled, they may choose to cover eligible expenses such as meal vouchers, hotel accommodations, and ground transportation. However, prepaid expenses like hotel reservations or lost wages may not be reimbursed.
Baggage Handling and Travel Tips
In the case of delayed baggage, passengers should receive a refund for all checked baggage fees and reimbursement for reasonable costs incurred. It’s essential to track your luggage using a device like an Apple AirTag to expedite recovery. To ensure a smooth travel experience, consider booking the first flight out of the day, downloading the airline’s app for faster rebooking, opting for carry-on luggage, and researching airlines with fewer cancellations.
By being aware of your rights, understanding the refund process, and following these travel tips, you can navigate flight cancellations with more ease and ensure a smoother journey to your destination.
